Quality/ISO Documentation

Are you starting a fast-approaching deadline? I can help with well-written:

• Policy manuals
• Procedures
• Work instructions
• Job aids

But what if these pieces have already been written...by many people from many different departments? I can help complete the project in time for audit by:

• Editing so that tone and terminology are consistent throughout.
• Analyzing the documents for "holes" and plugging them.
• Formatting so that the documents are easy to read and remember (at audit time).
• Cleaning them up electronically so that all unnecessary hard spaces, tabs, etc. have been replaced by automatic elements (e.g., hanging indents).

Let's assume you have identified the processes to be documented, but you have no employees who can be assigned to the project. I can help you meet your impending deadlines by:

• Observing the processes.
• Interviewing the employees.
• Writing procedures and work instructions.
• Presenting the results to your staff for review.
• Revisiting based on that review.